Turned a Customer down - JD Group Rochester

Last week Sunday me and my family went to Rochester to buy a new Couch set, a lady with the name Salomon approached me to assist me, I've asked what nice couches they have and she took me Trough and eventually she showed me tbis Pelissima L Shape 4 couch that was awesome and said that was the last one one the floor and is advertiser for 27 000 but be cause its the last one i can get it for R20 000, immediately i said i want this set and she asked me if she can do a pre approval, and we started with it, as the pre approval was approved she asked me to come back on Monday so we can finilize the application and give me her personal number to give her a call, on Monday the 18th March 2019 i did give Salome a ca and she told me she is not at work but will find out if the couch is still available,. Immediately i was cross because why on earth would she do a pre approval ask me to come back on Monday woth all documents but in the mean time she wants to confirm if the set is still available, later on she send me an SmS to tell me sorry the set is sold but you can contact my store manager Israel To show you other sets, thats not how it works??? I phoned Israel and he confirmed with me on mondayhe will get Salomes statement and email or phone his regional manager and come back to me before end of business day, that was on the Monday, he never phoned me and i nees to phone him again, and said his regional manager did not answer him yet, again no feedback from them! 2 days later i went to Rochester store and asked for Israel, i did ask him what is the process and he said sorry but you only did a ore approval and not a full application, i said to to hom your sales lady Salome preferred that and said i, must come with all documents on Monday so she as the sales person was supposed to keeo this set till the approval was settled, all Israel said is sorry but i cannot help on a pre approval, how is this fair to me as a customer who spend an hour with my family in the shop and thats what i get? To me its a customer turned down!

So then i walked away after Israel told me he phoned his Regional Manager and there is no sets available like that sorry we cannot help you,

I got the JD Group number and phoned them and get hold of Juanita the CEO Personal Assistant, and explained everything to her mentioned in this messege, and her words to me was: i will call you 15h00 after I've spoken to all parties its about 3 to 4 days later Juanita did not phone me back, after she said she will and give me her direct contact numbers,

Dear JD Group this is sad how you handle the customers???? I would highly appreciate it if Juanita that promised to call me back, phone me asap.

Thanks