Trouble with Couch

<p>I purchased 2 couches in March 2016 from Rochester Centurion and not too long after noticed that one of them was creaky, and called Rochester to inspect and fix it, which they did after 3 months.</p> <p>Upon return of the couch I noticed that it was dirty, torn at the back and the cushions were no longer even.</p> <p>I returned to the store and complained to the Manger (Marshal), who assured my that I would be assisted. Since then I have been back to the store on 5 seperate occassions and spoken to Marshal and other sales assistants who all give me the run around and was once even told that I had purchased a entry level couch, which may be prone to fault.</p> <p>When I purchased the couches, I did so at Rochester because I associated the brand with quality and excellent customer care but to date I have received neither, nor have I received feedback about my complaint.</p> <p>I think it's utterly disgusting that this company protrays an image of class but it's not reflected in their service.</p> <p>I will never deal with Rochester again and will be sure to inform every friend, co-worker and family member of my experience with them</p> <p> </p> <p>Truely Disappointed.</p>