Total lack of customer care and advertise non-existant stock

I ordered and paid for a bed off the Rochester website. After receiving confirmation of my payment (within minutes) notifying me that I could 'track my order', I then went and bought matching pedestals and a mattress to go with the bed. Two days later I was informed that there might be 'a slight delay' in delivery of my bed owing to a stock issue. At the time, I informed them that the Nelspruit branch had stock. Five days later I was told there is no stock - despite still advertising the bed on their website. The central online 'branch' was not interested at all in trying to source stock from another branch. Nor did they care that my matching pedestals + extra-length mattress were now redundant. All they could offer me was something else for a similar price or a refund. Emails to the Complaints centre were totally ignored. Rochester would not even redirect my payment to the Nelspruit branch. So I finally had to pay the Nelspruit branch for a bed. The ridiculous thing is that the Rochester account is a centralized account where my original payment was already sitting. The atrocious total disregard for customer service was continued by the Nelspruit branch where they wouldn't even bring the bed to the shop for us to collect. We have to go to the shop, get a stamped 'authorization' from them and then go to the warehouse. Rochester Nelspruit can't even tell us how far away the warehouse is from the shop and when asked if they could at least phone the warehouse to make sure the bed will be ready when we finally collect it, I was told that he 'doesn't know the warehouse operations so won't do that'. Absolutely appalling lack of any form of customer care, let alone service.