1 reviews | Active since Aug 2016
Torn sofa & delay in getting it fixed
<p>I bought a set of sofas from rochester centurion mall in november 2015 for R16,000. Lo and behold, in May 2016 I noticed that despite their assurance that the sofas are 100% leather, they were getting torn and in bad shape. I contacted rochester centurionm mall and they came and fetched them on the 1st week of June 2016 for repairs/replacement. I was told that I would get them back within one month. Its now 3 months later and I have still not received my sofas back. I am taken from pillar to post when I want them back and they refuse to return my moneay back. </p>
Thank you for bringing your complaint to our attention.
The customer service agent for the Centurion showroom is currently following up on your repair with the supplier and will be in contact shortly with an update.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
The customer service agent for the Centurion showroom is currently following up on your repair with the supplier and will be in contact shortly with an update.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thanks for the response. The sales rep called me and informed me that my sofa still aint fixed. So all I need presently is my money back. I have suffered for 2 and a half months without a sofa alreeady. Please come and collect the remaining piece and refund me my full amount
Thanks for the response. The sales rep called me and informed me that my sofa still aint fixed. So all I need presently is my money back. I have suffered for 2 and a half months without a sofa alreeady. Please come and collect the remaining piece and refund me my full amount
I am happy that the matter has been resolved. Rochester has replaced the whole set and given me a completely new set of sofas. Thank you
I am happy that the matter has been resolved. Rochester has replaced the whole set and given me a completely new set of sofas. Thank you
Thank you for sharing your positive experience with us.
It always gives us great pleasure to hear that the employees of Rochester are living up to the standards that we continuously strive to provide.
Thank you for sharing your positive experience with us.
It always gives us great pleasure to hear that the employees of Rochester are living up to the standards that we continuously strive to provide.