LM
Lorium M

1 reviews | Active since Mar 2016

04 Mar 2016, 14:49

TORN AND DITRY DINING CHAIRS

I have a complaint about a sales person who has been assisting, who is also the store manager of the Centurion store located in the mall. <br> We purchased a dining table and chairs last year in October 2015. The we were informed that the furniture will be delivered in 6-8 weeks. <br> Early December we started querying the delivery of the furniture, then the furniture was then delivered by the 3rd week of December 2015. The state of the chairs was in an appalling condition. The chairs were extremely dirty and they did not even look like they were from the factory or new. We asked for Derick to come fetch the chairs and give us brand new chairs. Unfortunately the chairs were only collected in late January. Then we had to wait again with our sales person promising a better set of chairs. Then we got another set of chairs delivered, this was even in a worse condition they were the fabric was torn and dirty, the delivery guys also mentioned that there was no Scotch Guard app**** on the fabric, on the receipt it was written that this chairs went for repairs/refurbishment. Then immediately we asked that they leave with chairs, since there is no way we could accept them. iAM STILL WAITING<br>

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply04 Mar 2016, 15:46
Official
Hello mashialk,

Thank you for bringing the complaint to our attention.

We are currently investigating the matter, our customer service agent for the Centurion showroom will be in contact with you.

We apologise for the inconvenience caused.

Kind regards
Rochester management