Three and a half months waiting for repairs

We purchased a decliner leather suite with Rochester and within the 1 year guarantee the three seater decliner broke and was hanging backwards. It was collected by Rochester in January 2015 and send for repairs to Durban. <br> <br> It arrived back from Durban sometime late in March 2015 - not repaired at all and with a torn in the leather. I immediately instructed the delivery personnel to take the seater back for repairs. To date I still have not received my seater back. <br> <br> Empty promises that it has arrived at the warehouse for delivery now about three weeks ago and still no delivery. I doubt that they could fix the inferior quality seat mechanism and/or the torn they've created in the leather.<br> <br> Yes I'm upset as I haven't had seating for visitor's now for more than three and a half months.