This is not pathetic service - this is Rochester

<p>On Saterday, 26th of November I wanted to buy a double bed from Rochester. I urgently needed a bed as I was relocating and moved in the new residence on Monday 28th of November. The sales consultant said that they do not have the double bed in stock but can assist me with a queen size. Due to the urgency of my purchase I agreed to the bigger bed.</p> <p>By Wednesday, 30th of November I did not receive so much as phone call from Rochester. When I contacted them I was informed that the delivery will be done between Friday and Saturday. Again, by mid morning Saturday I did not hear from them. When I phoned the sales consultant wasn't available and they took a message. The whole day past and at 16h30 I received a call that I AGAIN will not receive my bed but that it will be delivered on Monday, 5th of December and will be scheduled at 17h00. Monday morning I received a call for the delivery. I told them that I expressively requested delivery at five because I work. I had another appointment in JHB the particular evening. The delivery van only arrived at 19h00 the evening. In the rush I did not pay attention to the delivery. I then discovered the day after that the wrong bed was delivered. I notified Rochester and then I was informed that they will swop the bed on Saturday, 10th of December. I waited the whole day and nobody came. I again phoned the shop at 16h15 and was assured that the delivery was on its way. NO ONE came!</p> <p>On Sunday morning I was phoned to confirm receipt of the bed and the sales consultant was totally suprised to hear that nothing was delivered. It is clear that Rochester has absolute not control over their deliveries and product. I told her that I'm fed up and will drive from Pretoria to Boksburg for the refund. On arrival I was told that this will have to be done by Head Office and they cannot assist me. They allowed me to drive all the way to tell me this. They commited to refund my money within 48 hours. On Tuesday 13th of December I received a email to say that my refund was processed. By Wednesday, 14th of December I phoned to say that the money is not in my account. Then I was told that they first need to collect the bed they wrongly delivered but they cannot tell me when this will be done either.</p> <p>So, they take your money, fail to deliver on three occasions, then deliver the wrong product and then expect you to wait for the FIFTH time and trust that they will do what they should.</p> <p>Up to now, they still have my money, refuse to refund me and do not make a date for collection of the bed.</p> <p> </p>