MN
Mulalo N
1 reviews | Active since Feb 2016
08 Mar 2016, 16:37
Third complaint about same issue,now its 4 months
At this point i think you guys think I'm an idiot, after Helopeter you communicate with me, tell me my couch will be delivered Monday the 7th of march and that's the last I heard from your Head office.<br> <br> I've been trying to call for week, Poloc ***, Chisanda *** and the phones always ring until voicemail at all times of the day, what am I supposed to do. I am taking the complaint to National Consumer Commission and the furniture traders association. Thank you for your failure to deliver a couch i paid for in November already<br> WORST SERVICE I HAVE EVER RECEIVED.
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Replies (1)Rochester Home Decor's replyOfficial
08 Mar 2016, 16:59Hello Mulalo1913,
Thank you for bringing your complaint to our attention.
As per telephonic conversation with the customer service agent for the Polokwane showroom a follow up is being done with the supplier. We will be in contact shortly with updated feedback.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
As per telephonic conversation with the customer service agent for the Polokwane showroom a follow up is being done with the supplier. We will be in contact shortly with updated feedback.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Rochester Home Decor's reply08 Mar 2016, 16:59
Official
Hello Mulalo1913,
Thank you for bringing your complaint to our attention.
As per telephonic conversation with the customer service agent for the Polokwane showroom a follow up is being done with the supplier. We will be in contact shortly with updated feedback.
We apologise for the inconvenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
As per telephonic conversation with the customer service agent for the Polokwane showroom a follow up is being done with the supplier. We will be in contact shortly with updated feedback.
We apologise for the inconvenience caused.
Kind regards
Rochester management
