MN
Mulalo N

1 reviews | Active since Feb 2016

08 Mar 2016, 16:37

Third complaint about same issue,now its 4 months

At this point i think you guys think I'm an idiot, after Helopeter you communicate with me, tell me my couch will be delivered Monday the 7th of march and that's the last I heard from your Head office.<br> <br> I've been trying to call for week, Poloc ***, Chisanda *** and the phones always ring until voicemail at all times of the day, what am I supposed to do. I am taking the complaint to National Consumer Commission and the furniture traders association. Thank you for your failure to deliver a couch i paid for in November already<br> WORST SERVICE I HAVE EVER RECEIVED.

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Replies (1)
Rochester Home Decor
Rochester Home Decor's reply08 Mar 2016, 16:59
Official
Hello Mulalo1913,

Thank you for bringing your complaint to our attention.

As per telephonic conversation with the customer service agent for the Polokwane showroom a follow up is being done with the supplier. We will be in contact shortly with updated feedback.

We apologise for the inconvenience caused.

Kind regards
Rochester management