Their service is literally zero!

In October 2020, the backrest of one chair cracked without good reason. I brought the chair to the store in Centurion, where I bought it. They registered a repair request and instructed me to take it back home. They would collect. As nothing happened I went back to the store on 16 November 2020. They re-registered a repair, gave me a reference N° Co-Furn-*** and instructed me to follow up on tel N° ***. After many phone calls with many promises to collect but with no followup, I went back to the store on 28 December 2020. They reconfirmed the booked repair and instructed me to follow up at tel N° ***. Many phone calls later, the last on 13 January 2021, there still is no follow up whatsoever. At each phone call they promise to call back to confirm a collection date but nothing happens. Their service is literally zero!