The worst experience I've ever had

Rochester furniture is used to be one of my favorite furniture stores, but I experienced the worst service that I've ever had. I placed an online order on 8 Aug, it was only delivered after 3 weeks on 30 Aug. Furniture was found faulty when the box was open in by carrier guys, they were unable to take it back with them as it was a Sunday, they were Rochester's contractor and would not go back to warehouse on the day. Since then, I logged an exchange request and tried various ways to follow up the progress, 10 days passed, up to now 8 Sep, the faulty furniture is still not collected by Rochester. Their warehouse never pick up phone calls, customer service is also difficult to get someone answered. It is frustrating and really disappointing! I will never buy anything from Rochester again!!!