Terrible service & lack of any accountability or decent feedback

<p>I purchased Rochester lounge furniture end 2015. The furniture delivered was damaged. They replaced the furniture with another damaged piece!</p> <p>Since then, after numerous contacts, they had not resolved the issue. When I requested that they take back their furniture and refund me, as they have to date failed to deliver what I paid for, they have referred me to their Ts&Cs and have refused to budge at all on making me pay the 15% cancellation fee. While I understand Ts&Cs, I am gobsmacked at their utter disinterest in repairing the customer relationship nor showing any remorse for the way in which I have been treated and their utter lack to fulfill their brand promise, which they spend a lot of money selling to consumers. </p> <p>I requested contact details directly to their head office, which has fallen on deaf ears.</p> <p>This has been an unacceptable experience and will certainly never be a customer of theirs again.</p> <p>from end 2015, I am still sitting with damaged furniture and now being slapped with paying 15% cancellation fee!</p>