Terrible service by Rochester Centurion the reeds mall

<p>Sometime in the November we bought a coffee table cash from Rochester mall at the Reeds. we opted to fetch the table ourselves from the store since their delivery was expensive. about 2 weeks later we realised that the table had a damage underneath, we reported the matter and tey agreed that they gave us a damaged table. they then told us to return the table to the store our cost. I disagreed with having to incurre an additional transport cost. They refused to fetch the table. we then told them we will return the table for a refund. when we returned the table we were told the money will be in account in 48 hours. 5 days passed and the refund was not done. we went into the store, the manager told us that it will be done within 7 days. 7 days passed, we phoned in and the manager told me that the lady who was supposed to do the refund is on leave, we should wait for that person to return from leave. She explicitly said there's nothing she can do, she cannot help me.</p> <p>I honestly had great respect for Rochester prior to this incident, however I wil never buy anything ever from Rochester again.</p>