Terrible service at Rochester Warehouse

Today my husband and I went to collect a desk at the Rochester warehouse in Jet Park. We arrived just after 11:00 and were still not attended to by 12:00. When we enquired about what the delay was we were told that someone was assembling the desk (we did not request for it to be assembled), but the gentlemen assured us that it would only take 10 minutes. It is now 12:40 and we've only just received our desk after I reported the matter at the office. There was no sense of urgency and everone was very laid back with little urgency and showed no concern even after I had highlighted on several occasions that I have to be back in the North at 13:00. I would not recommend that you make a collection from the warehouse. If you can find a similar product at Decofurn, rather purchace from them as their customer service is much better.