TERRIBLE SERVICE AT ROCHESTER!

We bought a couch cash at Rochester in Nelspruit on 19 December 2020 and asked if: 1. It would be delivered before before Christmas? 2. If it could be delivered in Randfontein, JHB? The sales lady named Gugu agreed. She said she’d call in the next few days to update us about delivery. On the 21st I got an sms stating delivery day would be on the 28th of December which I accepted. Then on the 23rd got an sms that it would now be delivered on the 31st, called the branch 5 times to arrange a new delivery day cause we wouldn’t be home, all the time we were told Gugu was available, Nomsa on the phone said it was too late too call the warehouse. On the 30th we went to the branch and asked if it was possible to arrange new delivery day but the guy who helped us said no he cannot call the warehouse, and he cannot give us the number to the warehouse. Basically said the situation is what it is, and we are not his problem since he didn’t sell the couch to us. He go make sure someone is available. We arranged for someone to be home on the 31st but the couch was not delivered, we received 0 communion since we bought the couch on the 19th. We went to the branch on the 2nd of January 2021, we were told that someone cancelled our delivery and now the couch is that was on special is out of stock and there’s nothing they can do. We asked for a refund, which with an unpleasant attitude were told would take 7 days end we need more than the receipt to prove that we bought the couch. We sooo happy to find a couch on special just after we bought our first new place and Rochesters service ruined by not giving us a service we deserve. FYI we spent Christmas and New Years without a choice and we still waiting for our money to be able to get a new couch.