Terrible service and clueless staff

In September 2013 I bought a lounge suite from the Rochester Boksburg branch (salesman Jaco) I was building so kept my suite in storage with Rochester. in the march 2014 I was told to collect my couch as the line is being discontinued. I collected my lounge suite and stored it myself till September when my house was finished. in may 2015 I complained that the couch was cracking and the covering looked terrible. I was told by Jaco that this is the reason they discontinued the line. It took till the end of June for them to collect the suite and get back to me, after waiting for another 3 weeks with no call and total disregard from Jaco as now its not his problem anymore its the repair centres problem I finally got offered a loan unit and was told they would get back to me still to see what they can do. Its now the second week august and today I get told I must choose another couch to the value of my lounge suite 2 years ago, this is unacceptable. All I want is My lounge suite back coved in something that will last. again I get messed around and a carefree attitude and still no solution. I will never shop at Rochester again.