Terrible service!

I visited Rochester, Atterbury, on 20 August, and ordered a Provence headboard with pedestals in Taupe. The system was down and I was promised by Andries that he will send an email, as soon as the system was on again, to let me know whether there was stock. He did not send any email. I phoned him 24 Aug at 9:43 am, and asked about the stock. He said he will phone me back. He did not! I phoned him again at 17:15, where he said that he just received the email back that there is no stock. Stock will only be available on 15 Sept. I am not satisfied with the service I receive from Andries, and Rochester. If I knew there weren't any stock I would not have ordered it, and would go somewhere else. I am not interested in having Andries as my salesperson anymore, as he dont keep promises.