TERRIBLE SERVICE!!!!!!!!!!

We bought a studio set in December 2017. We were told that the set will be delivered to our house within 24-hours after notification given. When we phoned to arrange, we were told that none of the warehouses has stock. When I went in to the store to sort this out, I was told that one of the staff members was a ******** and he has a disciplinary hearing about his deeds. The staff member registered the wrong item code. After about an hour the Branch Manager PROMISED me once again that the money will be transferred to the correct item code and within 2 days the set will be delivered. This was on Friday, last week. Since Monday I have been phoning to follow up and on every occasion a different, more pathetic excuse was given. NOW THE MONEY THAT REFLECTED ON MONDAY IS NOT REFLECTING TODAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHERE IS MY MONEY AND FURNITURE?????????????????????????????????????????????????????????????? Today, we phoned and were informed that they are busy with stock taking, we can only be assisted after the 15th of February 2018.