Terrible quality of goods & customer service

I find it actually quite hilarious (and utterly frustrating) that Rochester is so unwilling to assist me with my faulty lounge suite that I bought from your Boksburg store in December 2014. I cannot comprehend how a lounge suit with a year's warranty cannot be replaced (or refunded) if there are mechanical faults and tears on all three the couches (with it being full upper leathers and all) <br> <br> I would really appreciate it if you could escalate this matter, because I did not pay R20,000.00 for an upper leather reclining lounge suite that has to be sent for repairs 7 months after purchase. The 3 seater couch's one mechanism is pushing through the \leather". The 2 seater couch's recliner is completely skew once pushed out - and the couches are also able to separate. For a 2 seater couch to separate sounds very faulty to me. The 1 seater couch's mechanism that enables the couch to push out"