Terrible experience that is still ongoing

I purchased a lounge suite on the 14 Feb 2016, I received this late and damaged. I was then told a new lounge suite would be delivered within 2 weeks, after numerous phone calls and visits to the shop 3 months have passed and I have still not received any feedback on this matter. Upon requesting a refund (which the shop manager was not concerned about) I was promised a call 15 minutes later by the regional manager which to no surprise never happened. This is not the service I expect when purchasing a product.