Terrible Customer Services & Empty Promises

As a customer of Rochester, I am utterly disturbed and shocked of the customer service experience received at the Woodmead branch.<br> <br> I ordered a 3 piece action recliner, paid a deposit (cash), on the 12th September 2015, and till today they cannot tell me when my couches will be ready. it's been 4 weeks now, and still they cannot give me an answer. I am now very frustrated and advised them that I want my money back and I want the deal cancelled, they now advised me that I will be charged 50% cancellation fee!!! I haven't even got the couches yet?????? <br> They are in for a surprise to think that they can get away with this. I will be taking this up with the SA Consumer Complaints and they can deal with them. The service from the Sales person and the manager Kevin, is pathetic and shocking to say the least! They were not honest and fair from the get go and I will be taking this up further.<br> <br> I want my 100% money back, as I fail to understand how they can charge me 50% for something I didn't get. For all we know, they haven't even started making the couches yet, and to allow a sales person to get commission for this kind of service. We have the right to 100% of our money back!!!