Terrible customer service from Florence at JD warehouse

I bought a couch Rochester online and I told them I will collect because I know their warehouse in Rosslyn, I went there yesterday and the service I received was extremely horrible, Florence is a heartless and useless employee i have ever met in my life, her customer service is terrible. Decided to not to collect my couch and ask them to deliver at my place. I will never refer anyone to buy from you guys. Never!!!!!!