Terrible Customer Service

<p>I ordered 3x 2 seater couches over 12 weeks ago from Rochester Centurion Mall, I was given a time frame of 6 to 8 weeks delivery. I went in on Saturday to query the delivery and I was given some pathetic excuse by Salesman Marshall, that there SYSTEM (he loves using this as an excuse) is giving problems and he would need to create a new order and would contact us on Monday. On Monday he contacted us just to inform us that we had to come in and pay the remainder (as we had only paid a deposit) and may I add, quick to request more money, but when I went in Yesterday ( Wednesday) I was again given the same excuse, the SYSTEM has given a problem and he had created a new order that would need to be transferred and this would happen in 24 hours. I called back today, just to be given another excuse, telling me that it will infact take 48 hours, so he will call me back tomorrow. By this time I had spoken to a lady (not sure of her name) and a gentleman named Craig at there customer care call centre, who could also not give me feedback. I will now wait till tomorrow, which will conveniently make sure that the 48 hour delivery time frame would now mean that I would have to wait till next week to receive my couches.</p> <p>Also adding that when I told Marshall today that their Sales will be dropping due to a numerous amount of bad reviews on different sites, he rep**** by saying "It's ok" as if he really doesn't care about bad sales figures.</p> <p>Well I hope this review reaches a manager of some sorts that can infact take this further and make sure that I receive my order ASAP and that this does in fact NEVER happen to any other client again.</p>