TERRIBLE CUSTOMER SERVICE

<p>Bought a lounge suite from Rochester Zambesi branch in September 2015. We experienced a problem with the 3seater couch and contacted them with regard to repairing the couch at the end of May 2016. The asked us to complete a request for repairs form, and forward to them via email, which we did. No reaction......... After approxomitaly 2 weeks we phoned and they informed us that because we collected the furniture ourselves they can not come and collect we must bring the couch to the shop ourselves. No problem with that, but...... why not contact us back and tel us that??????</p> <p>So on the 6th of June we delivered the couch to the branch. After approxomately 3 weeks we started phoning the branch to get an update on the repairs. At no point is the staff, including the manager able to give us a direct answer but they always promise to phone back, which the never do. Eventually I resorted to post a message on Rochesters facebook page on 21 July 2015, and the manager phoned me back on Firday 22 July. Good news, the couch will be delivered to the branch over the week end, she just wants ensure everything has been fixed then she will call me. Well yesterday, Thursday 28 July I once again phoned her and asked what is going on. Then only did she tell me that the couch was not fixed correctly and she had to return it to the warehouse. BUT WHY NOT PHONE THE CLIENT AND KEEP THEM UPDATED LIKE YOU PROMISE????!!!!!!!!</p> <p>The couch has now been withr Rochester for 7 weeks to repair a minor problem, not acceptable at all. Sales order number 406136.</p> <p>I will never buy from Rochester again.</p> <p> </p> <p> </p>