Terrible after sales service

<p>I purchased a couch and a recliner from Rochester on 29 March. The sales lady informed me that the recliner will take up 6 weeks to complete. After two months for the recliner the sales lady called me to inform me that they will deliver Thursday 18 May. No delivery took place. I had to call the sales lady on the Friday to find out what happened. She informed me that they will deliver the next week. </p> <p>The next week nothing happened. The sales lady called me to inform me that the warehouse did not release the recliner because of an outstanding amount. I paid the outstanding amount and the sales lady informed me that she will arrange for delivery. On Monday 5 June she called me to inform me that the manager is on leave and she cannot get a release note for the couch. I told her that this is unacceptable that if one person is not at work business cannot proceed. She indicated that she will call another manager to do the release note and they will deliver on Thursday 8 June. No delivery happened on Thursday. On Friday 16 June the sales lady called me and told me that the manager is back at the store but is refusing to give her the release note and requested that I call him personally. I did this (Paul) and he informed me that the delivery will take place on Monday 12 June. On Saturday the warehouse called me and indicated that they can only deliver on Tuesday. At this point I had enough. Today Tuesday they call me again and say they can only deliver tomorrow. You should be able to understand my frustration with the pure unprofessional way in which this has been handled.</p> <p> </p> <p> I am very unsatisfied about how this deal was handled and I doubt I will ever buy from Rochester again and I will also pass the word along to my friends, family and colleagues.</p>