Terrible After Sales Experience and Product Quality

My recent experience with Rochester has been incredibly frustrating due to the terrible service and poor product quality.

I purchased a set of dining chairs after seeing the perfect display models in the Stoneridge branch. However, upon delivery, all the chairs were damaged. I requested an exchange, but the replacement set I received was also damaged, and this pattern repeated twice more. Rochester was consistently unable to deliver an undamaged product.

To compound the issue, Rochester refused to honor my request for a refund. The lack of communication between the Stoneridge branch, where I dealt with Walter, and the head office was apparent and made the entire process opaque. There was no transparency for me as a customer. Overall, my dealings with Rochester have been a truly terrible experience.