Substandard Product Purchase- Rochester Home

I purchased a coffee table at the beginning of Sept this year for which I paid CASH. On purchase the salesperson mentioned that they had no stock , but will check with their warehouse which other store has it. Nevertheless, the salesperson comes back to me a few days layer stating there is no stock in stores and they are waiting for shipment which should be in a weeks time. During all of this time, I am still very patient and tolerant. Towards the end of September, I delivery of my purchases. Lo and behold, that product looked like it was lying in a store, and was wrapped and delivered to me. It had scratch marks and totally unacceptable. We sent it back with the driver, on tge same day. A few days later, the salesperson, by tge name of Theo, calls me to say they still waiting for shipment of the new stock. Im still very patient and tolerant, bear in mind its over a month tgat I've paid for an item but dont have delivery ofit. Then finally, I get delivery towards the end of the first week in October . Lo and behold, this is worse than the first item delivered. This had paint and chip issues. The driver took pics of it, and reported the matter. The salesperson calls me bck, apologizing , yet again, and again with no issue reolv3d. He said that he will have to report the matter and it takes 7 days. The coffee table is still with me. The manager finally calls me today, in the midst of me writing this review, saying that she emailed the warehouse and waiting for a response ( btw) I wouldn't have even received this call from her. Its because there was a missed call from me that she responded . It isbow 16h25, Tuesday. She called me 15 min bck. I had informed the salesperson last week that I am away from this week Thursday, and bck only end Oct, and he must please ensure delivery must be done prior to my departure. The manager ONLY emails now to the warehouse and is waiting for a response 🙄 Tomorrow is Wednesday. So is my delivery going to be done tomorrow?. I dont know and neither does the manager. The quality of products sold at Rochester is sub standard, in my opinion and after sales service sucks big time. I WILL NOT recommend them nor purchase from them ever. And I know for a fact that tgere was somebody else tgat purchase from the same store and had there purchase exchanged 3 times before finally accepting it My money is earning interest in your bank account, while it's 2 months and I haven't received my purchases to date. Can Snr mngmnt please look into this and resolve this asap., as it's not a good reputation for your store as a whole. Thank you