Sub-standard product, worse service

<p>Bought an expensive leather couch set Aug 2015. When it arrived they were not the same colour as those we saw in the showroom, the one-seater couch's one armrest was not properly filled and completely different to the other side. Within 4 months the middle seat in the three-seater couch had already caved in and some of the seams came loose - this is strange as we do not have children or animals. Then after calling, visiting our local Rochester store in Centurion mall and sending emails with photos and descriptions of the faulty couches (on forms sent to us by Rochester) they took months to come fetch the couches to repair them.</p> <p> </p> <p>When they eventually returned the couches, it was on a Sa****ay when we were not at home - we received no prior notification of any sort to inform us that they would be at our house at that time. They just sent us an sms saying that they will be at our gate soon and when we called and asked that they come later when we are at home - they refused.</p> <p><br />And the worst part is I had to leave in the middle of a course to come and open the gate for them, then when they offloaded the couches the one-seater's faulty armrest was not touched and still not fixed.</p> <p><br />I thought by purchasing at Rochester and paying that much for couches (nearly R50 000) that we would get proper service and products - but I was so wrong.</p>