Still waiting for that delivery...

<p>I was told that my furtniture would be delivered on the 21st of Dec, they said that I would be notified within an hour of the delivery. As this is not enough time to come back from work, I arranged to work from home with great difficulty in order to ensure that the delivery goes well. I can not count the number of times I called rochester to find out when my delivery would be made on the day, they just said that it would be delivered on the day. I write this at the end of the day, still waiting for my delivery, no one has contacted me to notify me that the delivery might not happen today or that it is late or to reschedule the delivery etc. Absolutely shocking customer service.</p>