RV
Rudolf V

1 reviews | Active since Mar 2013

16 Sept 2015, 19:23

*****ing

Brought a bed set with the head board. It took them nearly 8 weeks to deliver it. And when it got here they just drop it off without assemble it. They only came back 3 days later to finish their job. After it was assembled it was the wrong size and there were no space for my base, but I was told that the base would fit easy. So after all the struggle I cancelled everything. Just to hear I must pay15% back for cancelling the buy. Are there something wrong? It was a cash buy you guys made all the mistakes and now I must pay for it. I really would advise people to stay away from people like Rochester because this daylight r@*!#%y.

0
Replies (1)
Rochester Home Decor
Rochester Home Decor's reply17 Sept 2015, 09:18
Official
Hello Aladar,

Thank you for bringing the complaint to our attention.

We have escalated the matter to the Regional manager for clarity, and will be in contact shortly to advise the way forward.

We apologise for any inconvenience caused.

Kind regards
Rochester management