TW
Thomas W

1 reviews | Active since Jan 2011

29 May 2015, 16:34

Stay away from Rochester

Shortly after I bought R 32000,- leather launch suite I reported few faults with it .Only after more than one week company responded and collected the items for repair . Had to wait few weeks and many enquires later the suit arrived . Two days later we ended up with a new problem with the recliner and old fault witch was not fixed previously . Except sales assistant help no involvement from management side in solving the problem .<br> Be warned and don't fall in to the same trap .

0
Replies (1)
Rochester Home Decor
Rochester Home Decor's reply30 May 2015, 08:48
Official
Hello wito,

Thank you very much for the purchase made with Rochester.

The customer service agent for this branch will be in contact shortly to resolve your complaint.

We apologise for any inconvenience caused.

Regards
Rochester management