1 reviews | Active since Mar 2013
STAY AWAY AS FAR AS POSSIBLE
<p>My furniture was delivered on 19 December 2016. The dining chairs was incorrect and I was told by Shawn from despatch that I must keep the incorrect chairs and that he will send the correct chairs the week after christmas. Its been more than 2 months now and I am still waiting for my chairs! My husband and I called Lucky Ngobeni from Wonderpark numerous times to sort this out as he was the sales person. I also spoke to someone from customer service who told me she would log the complaint which obviously did not help as no one from Rochester made any attempt to call me up to this day. I sent Lucky a message to ask the manager to call me but no one has been in contact with me. I even left an inbox message on Rochesters facebook, but nothing has been done. How long must I beg and ask for someone to tell me when I will receive my chairs? This is so ridiculous and it is the worst and most pathetic service that I have ever received in my life. This is really urgent as my patience with Rochester is now up! I will never ever in my life suggest anyone to buy from you as the problem with the chairs was just the cherry on top. I had so many problems I can write a book about it!</p> <p>Order 514126</p>
Thank you for bringing this to our attention.
Our Customer Service Manager has been in contact with you, and they are in the process of resolving your complaint.
We apologize for the inconvenience caused
Kind regards
Rochester Management
Thank you for bringing this to our attention.
Our Customer Service Manager has been in contact with you, and they are in the process of resolving your complaint.
We apologize for the inconvenience caused
Kind regards
Rochester Management
I asked for the chairs to please be delivered after 4pm. I was told that it will not be a problem and be delivered by the 27th of February. At about 12 o'clock on the 27th, I received a call from the delivery man that they wanted to deliver now and they were on their way but I was at work.. Thats the last I heard of anyone at Rochester! Its almost been 2 weeks now and still no chairs!
I asked for the chairs to please be delivered after 4pm. I was told that it will not be a problem and be delivered by the 27th of February. At about 12 o'clock on the 27th, I received a call from the delivery man that they wanted to deliver now and they were on their way but I was at work.. Thats the last I heard of anyone at Rochester! Its almost been 2 weeks now and still no chairs!
