Special Order offered to another Client - Non delivery and incorrect shipping

To whom it may concern My son app**** for Finance with Rochester 18th July 2017, he was told he qualifies for a credit of R 21 247 to buy. Then a quick quotation to buy was sent to us and to inform us we need to pay a deposit of R1200,00. Deposit of R1200.00 was done on the 9th August 2017. The i did not like the couch shade which was cream and i asked if they can change the shade for me to grey. They said the will can change the shade for me but then i will have to wait for eight weeks. i agreed to wait for the eight weeks. As i was waiting i got call from the finance department, informing me that they made an error on the deposit quotation they send to me. The told me oh well your son does not qualify anymore for R21247. 00 so i need to make more deposit for his order to be processed. They asked me to make a deposit of R3600 on the 15th August 2017. i deposited R3000.00 on the 10th October 2017 since i was still waiting for my couch from the warehouse unaware that the couch was already ready. i was not updated by supplier. its when i contacted the supplier on the 6th November 2017 to ask as when can i expect the delivery from them. Then i was when i was told the couches are ready at the warehouse i must go deposit the outstanding amount and the thats when they will do the delivery for me. In which i deposited an amount of R600.00 on the 08th November 2017. Attached all my payments and sent to finance department. Then on the 9th November 2017 i contacted finance department no one answered. i then sent an email to finance asking them to advise as when can i be expecting a delivery from them. I did not get any response from them. Then i contacted one of the sales consultant on the 13th November 2017, asking if he heard any thing from the warehouse in regards to my order to be delivered. Thats when later in the afternoon at 15H47 that when i received and email from finance department stating that they were not aware of my email and i must bear with them and they will give me feed back on the 14 November 2017. On the 14th November 2017 i received a call from finance informing me that my order was allocated to another client. It was a special order that i placed with the supplier and it was allocated to another client. Then i was asked to place another order which will take another eight weeks. Meaning my son will spent his Christmas without couches. Because Rochester Failed to Deliver. not very happy at all.......................

Regards Agnes Maile ********** 482 **********