so angry and Fed up

After posting my complaint last week, I received a call from a gentleman who apologized and promised to deal with my problem but that was yet another empty promise from Rochester. He said he would communicate with me and we agreed on the time to pick up the couch but he didn't communicate that to the warehouse which is now calling me telling me they are coming outside of the agreed time. I'm angry and Fed up at this company and its incompetence.