Sleepless Nights

<p>On 25 November 2016 I paid cash for a bed and base set at Rochester Park Meadows branch. The delivery was scheduled for Tuesday, 29 November. When they deliverred, I noticed that this was not the mattress I purchased. Rochester had sent me a cheaper matress. So I refused to accept this delivery. I returned the entire bedset with a clear note on the delivery note stating that this was the wrong matress. The sales lady apologised profusely and promised to have this sorted soonest. 2 Days later, on Thursday evening, 1 December another delivery truck arrived with what was supposed to be my bedset. Once again this was not the matress I bought. Again I returned the bedset with the delivery truck with a note stating that this was not the bed I had purchased. On Friday, 2 December, the sales lady told me that Senior Management were now dealing with my grievience, and that the correct bedset will be dispatched soonest. By Monday 5 December, Only after I called them, I was again promised that the bedset was on its way to my house. Needless to say, nothing arrived. On Tuesday morning, 6 December, 12 days had passed since I purchase this bed and base set. Still I had not received this. I went into the branch and demanded a refund. I spoke to the General/Regional Manager who apologised profusely and asked me to please give him another oportunity to make good and deliver the correct bedset. At 2 O'clock that same afternoon, I rushed home from work to take delivery of my so called "new bedset". Again to my disappointment, they sent the wrong matress. But it gets even worse.... This time they not only sent the wrong mattress, but they also did NOT bring the base. This has been the worst interaction I have had with a retailer in my life. All I want now is a full refund. I am happy to completely cut ties with this unprofessional bunch. I will purchase my new bed elsewhere.</p>