Sleeper Couch & Poor Customer Service

<p>I have been waiting for a sleeper couch purchased from Rochester since mid March 2016. I was promised that delivery would be between 4 - 8 weeks, it is now 12 weeks that have passed. To date no one can give me an exact date of when it will be delivered and i have to constantly phone them to find out the status. I would have not been this disgruntled if i was notified in time and kept in the loop of the status of delivery. Would appreciate if I can get the precise location of the couch and when will i receive delivery. If not I would like a full refund to purchase a couch elsewhere as this is a major inconvienience.</p>