What happened to customer service. US Group your service is so poor

<div>On Saturday 31 March 2018 I went to Rochester, Boksburg . The sales consultant&nbsp; who offered assist to show me around asked if she could help another client to open an account. I waited over an hour and it was finally my turn she started to load my details for a late on a lounge set. While she was busy with she was constantly on the phone to arrange a delivery from Brakpan. I am not sure if she made a mistake or your system was not working but she did not complete my profile for the layby. After two hours she told me that she will phone IT with the error and phone me back still that after or the next morning then she will phone and I can pay the deposit. That did not happened. On Sunday I went back again to ask about the account and it I can pay the deposit only to find out she is day off. I have not had any feedback as to if the layby is completed or not. Is this how customers get treated and the poor service received is unacceptable.</div>