Sickening Customer Service

I started the process on the 26th August 2017 with Sales Executive - Sharon Naik from Woodmead branch.

She informed me that I will get the lounge suite (Pelissima) mid-September (Sep), which I was okay with it. On the 2nd Sep 2017, I then received a call from a guy claiming he's calling from Rochester warehouse and he will deliver the lounge suite on the 5th of Sep 2017, on the 6th I called them as nothing happened the previous day and no one thought I should have been at least informed about the delay or no show, the lady on the line informed me that the lounge suite they have in the warehouse was not in good condition to be delivered to the client and she did not know when the new batch is coming through and now the question is why was I called in the first place on the 2nd of Sep 2017.

On the 19th Sep, I decided to go to the branch and Marius De Kooker (Branch Manager) told me that the lounge has arrived in the country and he will send a private truck to fetch it and deliver it by the 22nd, and on the 22nd Sep, I got a call from Sharon Naik, apologising for the delays and poor customer service I have experienced thus far and informing me that the lounge suite has not yet arrived in the country and as soon as it arrives I will be informed and I should not worry too much because I am not the only client waiting for their items.

At this point, I am not really sure who is telling the truth, as the story always changes depending on who you are talking to.

It's been a month already and no one seems to really know when I will get my lounge suite.