Shockingly Poor Quality and Refund Run Around

DO NOT WASTE YOUR BONUS ON ROCHESTER HOME DECOR FURNITURE!

I made the worst mistake by purchasing a mykonos daybed a few months ago and it took approximately 6 weeks to make the couch - I didnt mind waiting for it. Delivery was on 30 September and the worst piece of garbage was delivered (unevenly sized cushions, varying degrees of hardness and the worst - different shades of gray covered the couch). I took photos, emailed the Northgate store. It took forever to try get a resolution I asked for a refund they agreed. The delivery guys came to collect the couch but the paperwork was incorrect so they couldn't take it. I personally went into the branch the following week to give them my documents for a refund and I was told it would take 7 working days for funds to clear once the couch has been collected. Weeks later the warehouse made arrangements to finally collect after endless complaints. Thursday 6th Dec was day 7 since couch collection and still no refund. I spoke to the sales guy from the Northgate store (via phone and email) asking why the refund hasn't been done and now the story is "The regional Manager needs to approve it" <--- this was NEVER said to me before... yet another stall tactic to pay me back. I emailed the store manager "Keith" asking for assistance and he didn't bother responding to my email on 7 December.

Over 3 months of unending admin, I JUST WANT MY MONEY BACK!

Unless you have excess cash to throw away over poor quality rush job furniture, please DO NOT waste your bonuses or hard earned cash with this store.... Don't Do It!