Shocking Service - Unhappy Customer

Worst service ever, no help, no communication, p empty promises…. Bought a lounge suite online 24 November 2023, paid for delivery as well….. was told we would receive delivery 30 November 2023, my wife took a day’s leave to be at home to receive the lounge suite. Waited in vain as nothing arrived with no communication. Called on 1 December 2023, they promised to escalate & that we would get delivery same day, another day’s leave & you guessed it nothing. Called at 4pm & spoke to Tumi, asked me to hold the line, waited and waited until the call dropped. Called again & spoke to Yvette, halfway through the call the line dropped again. Called a 4th time & got told it would take 36 hours before getting an answer to the escalation. Got told they don’t have any communication with the delivery company or with the warehouse. Got told they knew they couldn’t handle the volume so they don’t even have a number for the warehouse…. We now sitting on our floor for the 2nd night & have no hope of getting any resolve over the weekend. No one higher up to speak to as the manager left early, the only thing they can do is email them. I will make sure everyone I talk to does not buy from them and wherever I can post on social media not to buy from Rochester…. Very quick to take your money & then no service or help whatsoever.