Shocking Service & still no delivery sive 28 November 2019

I bought a bedroom suite on 28 November 2019 in Rochester Store Northgate. Linda was the sales consultant. She looked on the system and told me there was 1 in stock and will try to get it allocated to me, but she will phone me within 24 hours to confirm. Needless to say, I had to call her. The delivery date then changed to Monday or Tuesday 2/3 December as there was no stock left. I phoned again on Monday just to be told that my furniture will be delivered the Thursday or the Friday 5/6 December. I decided to give it time to play out. Linda phoned on the 9th of December saying that the stock was damaged in the rain and she had to wait for new stock. My furniture will be delivered the following day. Tuesday 10 December my furniture was delivered on the back of a BANTAM bakkie with the driver and his wife. He couldn't carry the items upstairs as it was too heavy and it was soaked. Above that I had to pay them R500 cash for the delivery. Which I was never informed about in the first place and secondly I would expect more professional service form a furniture shop like Rochester. I phoned Linda about the delivery fee and she said that she told me about the fee, and I know I was NEVER informed. When we opened the furniture all 3 items were damaged. I sent her pictures and my fiancé actually went to the shop to discuss it with the manager. The same delivery guy came to pick up the furniture the same day. Linda phoned me again on the 11th of December at 15:45 and advised that the new stock will be delivered at the warehouse on the Friday 13 December and my delivery will be on the Saturday 14 December. So we made sure we are home the weekend to receive the delivery. Saturday came and we heard nothing so my fiancé went to the store again to see what was going on. Linda advised that the stock was received at the warehouse but not GRV’d. SO my fence then asked for a refund, Linda said its fine but it will take 7-10 working days for the refund to be processed by head office. He then asked about the delivery fee and she said that she told us before they use independent contractors and will not refund that money. So in other words Rochester will have us pay for a delivery that we have not received. While they advertise a very nice Rochester truck and saying something in the lines of delivery with confidence. My fiancé asked that the furniture then be delivered on the Tuesday 17 December and Linda agreed that it will be arranged for Tuesday. Tuesday came, Fiancé went to the store again and Linda said due to the holiday the stock has not been GRV’d. He asked that it be resolved an delivered before 5pm. Obviously nothing was delivered and Linda sent a text to my fiancé asking if the delivery can be done after the holidays as she doesn’t want to keep disappointing us. I advised that this is not acceptable. Linda phoned my Fiancé today 18 December and told him that the warehouse has received the stock and is busy checking it. Delivery should be tomorrow 19 December. This level of service is not near acceptable. You can be very sure I will NEVER recommend Rochester not will I ever buy anything from Rochester again. SHOCKING!!!!!