Shocking Service and empty promises

We visited your store in Newmarket and app**** for credit to buy a few critical items we needed in November 2020 because we moved from Jnb to Pta on 01 December 2020. Among the items we chose was king size bed, desk chair and 2 tables for my children for home-schooling. Theo advised us that they had stock on all items expect the bed which they had to order and we will get before COB in December 2020. So when the time arrived for delivery only the desk chair arrived and all of a sudden the desks was out of stock...our bed arrived on Friday 27 November and Theo advised us numerous times that they will deliver the bed. I were advised that the contractor could not assist us and that we had to pick it up ourselves, so I rented a trailer for R340-00 and had to fetch the bed. Before Christmas the contactor called us and told us he was waiting outside our gate with our tables.....he was at our old address in Jnb and the branch was well aware that we moved on the 1st December. I asked him if he could deliver in PTA after which he tried to ******ed money from me for delivery because he told me if was far and I need to pay him cash, I told him to &%$£ off because this should have been delivered in November already. He then told me he will deliver at the store, I then drove all the way from PTA to JNB and waited 2 hours at the store...he did not drop it there. My wife was called last week and Theo told her the desks are there. I drove on 04/01 again....got to the store and the desks was assembled already. My wife ask why is it assembled and this arrogant guy called Michael told her " is it a problem ? Don't we have a bakkie ? " Amazing staff !!!!!

I just want to tell your service is shocking to say the least. We don't want the desk anymore and we won't pay for it either and I wont drive to JNB again. we also lodged and exchange on 05/12 for the base of the king size bed because the wood inside the base makes so much noise I when I turn over that I sleep in the spare room. Until today we have no feedback regarding this manufacturer default as well. We have not received any paperwork, invoicing, account details nothing Amelia ***.