Shocking Service
<p>After months of promises, continued begging for service, we are at our wits end trying to get a refund from Rochester. They keep promising to resolve the issue, but nothing ever happens. Head Office is a joke - no-one ever answers their phones, you leave messages, and never get a call bac**** I would never recommend anyone purchase their products as they are defective, and their after sales service is shocking!!!! </p>
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Rochester Home Decor's replyOfficial
16 May 2016, 07:16Thank you for bringing this complaint to our attention.
Rochester is unfortunately not liable for your claim. As per the care instructions delivered with your item, it should be given to a professional dry cleaning service for cleaning. If this was done, kindly redirect your claim to your dry cleaning service.
Thank you
Rochester management
Rochester Home Decor's reply16 May 2016, 07:16
Official
Thank you for bringing this complaint to our attention.
Rochester is unfortunately not liable for your claim. As per the care instructions delivered with your item, it should be given to a professional dry cleaning service for cleaning. If this was done, kindly redirect your claim to your dry cleaning service.
Thank you
Rochester management
's updateReviewer Update
19 May 2016, 05:39In response to your reply: As proof that the fabric which this couch was covered with, by a company that Rochester commissioned for their work - now closed down- is inferior! As an experiment - we took a cover from a cushion - from the same lounge suite in question to a PROFESSIONAL dry cleaner, and guess what, the fabric had the same result!!!!!! So your comment is in fact not true, the quality of the fabric, and what we paid for is indeed faulty!!! This claim is indeed still valid, and we expect to have this sorted out!
's update19 May 2016, 05:39
Reviewer Update
In response to your reply: As proof that the fabric which this couch was covered with, by a company that Rochester commissioned for their work - now closed down- is inferior! As an experiment - we took a cover from a cushion - from the same lounge suite in question to a PROFESSIONAL dry cleaner, and guess what, the fabric had the same result!!!!!! So your comment is in fact not true, the quality of the fabric, and what we paid for is indeed faulty!!! This claim is indeed still valid, and we expect to have this sorted out!