SHOCKING QUALITY AND FOLLOW UP SERVICE!!!

In a nutshell... <br> -VERY expensive couches ordered November 2014<br> -Delivered 4 days AFTER the promised delivery date, with ALL of the arms damaged (dented and the leather badly marked!)<br> -Collected for repair only happened 10 days AFTER the damage was reported<br> -We were told repair would take between 2 & 3 weeks (this was in writing), 5 & a half weeks later the couches were delivered to the service department who advised that they were not happy with the repair work and asked if I would like them to be delivered anyway for me to see if I was happy with the quality! NO was my answer and I demanded a cancellation of the order and a full refund on my money.<br> -It has been over 2 weeks since the order was cancelled and we have still not received our refund! When queried we were advised that the branch will look into it and revert.<br> - Today we get a call advising that the couches will be delivered today!!!<br> I WANT MY MONEY BACK!!!! Never again Rochesters!!!<br>