Shocking managerial level service

If I could give a zero I would. The worst customer service I received in my life. Not only did we receive the incorrect product, we also received shockingly poor customer service from 2 different branch managers - how sad.

We ordered a RHD L shape couch to fit a cottage built for my parents, when we received it, the labelling & delivery note stated RHF and being packaged in a box, we trusted that was the case.

Once unpacked by ourselves and put together, we saw we received the LHF which does not fit the space. I drove into William Moffet branch and dealt with their branch manager Belinda, who was right off the bat miserable. Belinda then assured me she would get back to me with a resolution from regional. 3 days passed and I heard nothing, so I drove in again! Belinda was sitting at the back of the store on her phone, feet up on the table, did not even remember me. I was them promised and answer EOD. I received a call to tell me regional can not do anything. I expressed my frustration and she hung up on me. I then called Baywests branch manager, Celeste, who started off friendly & helpful & explained that Belinda did not follow protocol and this is fixable. Once again, I heard nothing from Celeste and had to call in myself to follow up. She said that it is with Regional and she can not say how long they will take to respond with a solution.

Incorrect deliver and manufacturer labelling, beyond poor managerial level customer service, poor communication between managers, managers clearly not trained on the same return/exchange protocols, lots of red tape to regional, rude customer service... overall, a total mess of a franchise/stores/managers. I will NEVR recommend, even if they did have the best quality at great prices I would drive 100km elsewhere.