Shocking

On the 26th of November 2017 my wife and I purchased 2 couches from rochester centurion mall. We were told that we need to pay for delivery or collect the couches from the DC in roslyn..so we went with the delivery option.. They then called later the week to arrange the delivery for that Thursday I made arrangements for someone to be at the residence the whole day. This never happened. I then called the store and was told the manager would call me back... that too didn't happen... I then called again and got the number for the DC. The lady said she would investigate and get back to and never did. About an hour later I got a call Congradulating us on the couches which we didn't have. Told her the story and she was going to load a complaint which wasn't done. Today I have called the DC countless times experiencing incompetence and bad etiquette from the switchboard as I am unable to get to speak to the correct people to sort out this issue. The after sales service is terrible and they ment to be one of the best.... clearly not anymore. I hope you guys sort this problem out very quickly!