cvdw
christene van der westhuizen
1 reviews | Active since Feb 2015
16 Feb 2016, 11:25
Selling all the faulty stock on sale!!
My lounge suite will be one year old in April and has already gone in for repair twice!!!<br> And worst of all it's a leather Grafton set, so it was not cheap!!<br> <br> Be careful of Rochester's Sale item!!!
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Rochester Home Decor's replyOfficial
16 Feb 2016, 12:42Hello Christene West,
Thank you for raising your concern with us.
We have noticed that the two complaints are not related and would like to assure you that the suppliers cover the products with a warranty and will assist with any defect that is found to be manufacturing defects.
Rochester will assist you with any claims that you may have, we will send your items to the supplier to evaluate and give feedback as soon as possible.
Kind regards
Rochester management
Thank you for raising your concern with us.
We have noticed that the two complaints are not related and would like to assure you that the suppliers cover the products with a warranty and will assist with any defect that is found to be manufacturing defects.
Rochester will assist you with any claims that you may have, we will send your items to the supplier to evaluate and give feedback as soon as possible.
Kind regards
Rochester management
Rochester Home Decor's reply16 Feb 2016, 12:42
Official
Hello Christene West,
Thank you for raising your concern with us.
We have noticed that the two complaints are not related and would like to assure you that the suppliers cover the products with a warranty and will assist with any defect that is found to be manufacturing defects.
Rochester will assist you with any claims that you may have, we will send your items to the supplier to evaluate and give feedback as soon as possible.
Kind regards
Rochester management
Thank you for raising your concern with us.
We have noticed that the two complaints are not related and would like to assure you that the suppliers cover the products with a warranty and will assist with any defect that is found to be manufacturing defects.
Rochester will assist you with any claims that you may have, we will send your items to the supplier to evaluate and give feedback as soon as possible.
Kind regards
Rochester management