1 reviews | Active since Feb 2014
Scratch marks on New Couch
<p>Order no. 474438</p> <p>My Atlanta couch was delivered on 8th August. However there are couple of scratch/ tear marks on it. Kindly sort this out ASAP as I expect quality material and service from Rochester.I have already forwarded pics to the branch on 9th Aug morning.</p> <p>I spoke to the salesperson at the branch..they say that they have logged with the Call centre and it will take 7- 10 days before they can collect the defective units and take it for replacement which will take another 4 weeks.. Please do not delay so much..</p> <p>Regards</p> <p>Pritam </p>
Thank you for bringing your complaint to our attention.
The branch manager for Strubens Valley will be in contact with you shortly to make arrangements for collection of your unit for tomorrow the 12th of August.
We apologise for the inconcenience caused.
Kind regards
Rochester management
Thank you for bringing your complaint to our attention.
The branch manager for Strubens Valley will be in contact with you shortly to make arrangements for collection of your unit for tomorrow the 12th of August.
We apologise for the inconcenience caused.
Kind regards
Rochester management
Hi Rochester
Please update regarding the replacement. when will I receive.
Many Thanks
Pritam
********** 885
Hi Rochester
Please update regarding the replacement. when will I receive.
Many Thanks
Pritam
********** 885
The customer service agent for the Strubens branch will be in contact with you shortly to advise on the progress of your item.
The customer service agent for the Strubens branch will be in contact with you shortly to advise on the progress of your item.
Hi..please update...no one has updated me yet about any progress...
Hi..please update...no one has updated me yet about any progress...
We are following up with the customer service department and will be in contact shortly.
We are following up with the customer service department and will be in contact shortly.
Hi..please update...i was told by Dante Strubens Valley store manager that the leather is coming from Cape Town by today and I should get my couch by this weekend..?? HOW LONG IS IT GOING TO TAKE. I am considering filing a complaint with DTI Consumer Protection forum now...kindly do not test my patience..
Hi..please update...i was told by Dante Strubens Valley store manager that the leather is coming from Cape Town by today and I should get my couch by this weekend..?? HOW LONG IS IT GOING TO TAKE. I am considering filing a complaint with DTI Consumer Protection forum now...kindly do not test my patience..
We are following up with the supplier and will be in contact shortly to advise.
Kind regards
Rochester management
We are following up with the supplier and will be in contact shortly to advise.
Kind regards
Rochester management