Running a customer service ****

I wish I had consulted hellopeter before buying. I ordered an item and paid 50% deposit. When I went to pay the balance I asked to see the item, i was told it is at the warehouse. They delivered a substandard product. Now they keep phoning to ask if the factory has contacted me. They don't respond to emails. And ALL their responses on here are just smoke and mirrors. To appear to pay attention to complaints. When in fact they couldn't care less. They pretend to be a company who respond, but they don't. They don't even have a customer service telephone number on their website.