Rosslyn Warehouse/Delivery Service is substandard

I purchased storage benches, I discovered that one is faulty & logged a complaint on the 14th March and I obtained a complaint number. The exchange was scheduled for 2nd April but unfortunately they didn’t deliver. To this day I am still waiting for the exchange. I have contacted the customer service team and I am informed that the exchange is still in progress. This is the worst experience I have experienced by far from Rochester and they don’t do follow up, the customer always has to contact the customer service to enquire.