Rochestor Polokwane Mall of the North

Not very happy about how feedback is handled at this company. Have lodged a complaint last week thursday 11/01/2024 everyday I am phoned by someone at Rochestor telling me they will phone me back to tell me what is going to happen. Then when customercare is phoned they tell me they can't do anything about that because they can't phone the shop! The product which was bought is defective but seems to get no attention. Very bad experience for me as customer due to lack of service and communication!